Matt Davies Stockton Shares Customer Service Statistics and Facts You Shouldn’t Ignore
According to Matt Davies Stockton, stellar customer service differentiates you from your competitor and that’s backed by data. When there’s no significant qualitative difference in the product or service you offer, customer service is all you have. Let’s check out a few customer service statistics and facts you shouldn’t ignore.
1. Good customer service leads to higher customer retention and profits – Surveys show that for 86% of your customers, good customer service can turn one-time clients into long-term loyal customers. More than two-thirds of your customers are willing to pay more for products and services from your brand if you’re offering a good customer service experience. A survey conducted by Salesforce Research showed that 86% of customers are more likely to engage in another purchase when they have a good customer experience.
This aligns with HubSpot Research’s survey that shows over 90% of customers are …